Download error for sims free play

@AcaciaMarine

Some suggestions:

make sure your IOS is updated.

reboot your device.

turn off auto updates.

close all your other apps.

reboot your wifi

If all of this fails contact support https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=46384

Just wondering which iPad are you using?

@martha4858

I did all of the steps and tried on different WiFi also. My network speed ranges from 50kb/s to 120kb/s while downloading. I don't know what to do! It stays on 0% and only finnishes to download 1MB. Then I get this error message:

@RohanBez

Here is what I found on Fire Monkey's site using the link I posted for support.

Download is stuck
If your download of the additional content is stuck at 0.0 kb/s please try the following steps to complete the download:

Update to latest OS version
Turn wifi off/on
Force close and re-open the game
Turn off “auto-lock” options in device settings
Do not use any other apps throughout the download process
Ensure the game stays on during the download process

@martha4858

😕😔 tried it also! Doesn't work! I'm feeling sad cause this is one of my favorite games.

@RohanBez

Have you contacted support?

@martha4858

Do you think they can maybe help?

@RohanBez

Maybe, but you won't know unless you contact them. 

@martha4858

okay...thanks martha! I will try... If nothing works then i will stick to sims 4

@RohanBez

I've never update. I'm still doing sims 3.