Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

Fire monkeys are scammers

After months and countless unanswered emails from Firemonkeys support, I'm tremendously upset. I contacted support because of an error that never delivered multiple orders of simolenons, life points and social points. But my credit card was charged for each order!? At first they responded nicely asking for the full order numbers, but once I sent all required information...radio silence from their end. FOR MONTHS. It's blatantly disrespectful, rude, and completely unprofessional. I've come to the conclusion that these "Error"s were perfectly timed to scam me out of my money.

3 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    @rnbrwn I am sorry to hear that you have been running into issues with our Support ☹️

    Could you please post your ticket number and we will do our best to see what we can find out?

    Thanks!
    - Kristi

  • Anonymous's avatar
    Anonymous
    9 years ago
    Thank you for responding, I greatly appreciate it. My ticket number is #418894

    Thanks again,
    Rachel
  • Anonymous's avatar
    Anonymous
    9 years ago
    I think k you are scammers too!! I have had on going issues since October now a new issue.. CASE NUMBER 432339 nobody has contacted me all month u til today saying nothing they can do..JIST REFUND ALL MY MONEY SINCE SEPTEMBER 2016 , you have not helped me..

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