I have ordered (and been charged for) this thing THREE times now, and it goes back to ACTIVATE the minute I collect the daily bonuses. So either give me 3X the normal amount or refund my account accordingly. 😝Thx
Btw - It’s not just me. 😂
Bought the massive LP monthly card (as I have done previously with no issue) and have been having the same issue as everyone else. Reported it in-game and got some of the bonus - but the rewards have never turned up. Back and forth with the in-game support, sending multiple screenshots and my purchase receipt, and the 24 hour turn around for a reply and nonsensical responses has made sorting anything out impossible. Given no support ticket number ... Tried the chat on EA and was just condescended. Have now asked for a refund via Apple. I really want to get the SP pass as I use the points to restock during the craft challenges but no-one can tell me if it will have the same issue.
Edit - And the person on the EA chat said it wasn't a known issue and no-one else had reported it... So that is a bit fibby
Bought the sims freeplay massive lp monthly card, and am not getting the daily rewards, nor the bonus. Reported to ea, and they said it's a bug. Told me to report here.
Same here, I would like to have my money back please
THIS IS AIMED AT EA! PLEASE FIX THIS I HAVE BEEN CHARGED MULTIPLE TIMES AND IM GETTING MAD!!!!!!!!!
When I didn’t get all stuff I bought from the Online Store, the Supporter advised to contact the App Store. So I did and got refund.
Hope, this helps! Nevertheless you should contact the Online Support, so they get to know that there’s something wrong and can step in for future purchases.
Same here!!! I thought it was just me
