Full Sim Capacity

Question

I'm trying to get to level 10, I only have one more requirement. The requirement is to add one more sim, it says "Add Sim (8/9)"...when I try to add a sim it says that my sim capacity is full. I tried saving my data to uninstall and reinstall the game, this didn't work. I tried restarting my phone thinking my phone was the problem, nope. I tried removing a sim from my town to drop it to 7 and then adding another to bring it back up to 8 but it's still saying my sim capacity is full. The only way to up my capacity is to level up (which i cant do without adding a sim) or by buying vip, which im not doing. I'm just confused as to why it says my max capacity is 9 but me having 8 sims is somehow too much??? Please help.

minicha-em · Answer

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Is any of your sims pregnant? that will count as a sim
Contact support: Get there in game: green ... button at the bottom of the screen; info &gt; online supportOr use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplayOr contact support via FB or Twitter, links are at the bottom of the page

caiteth15 · Answer

Did you ever fix this? Exact same issue here and it's stressing me out&nbsp;

salixcat · Answer

@Caiteth15&nbsp;
Unfortunately, we can't solve your problem through the forums.

Please contact support. Follow the instructions in this post:&nbsp;[INFORMATION (Updated 2024)] - The Sims FreePlay Support.

munchh__papi · Answer

hey did you ever find out how to fix it im having the same problem i need to add a new sim but it says my sim cap is full

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Full Sim Capacity

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