Game Crashing on Startup since 10/18
My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my...
Forum Discussion
Hello all,
Please follow the steps below to report this issue to support:
- Go to submit a ticket after logging in: https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=46384
- Select the relevant issue such as "Crash when visiting Neighbour's town - Sim stuck"
- Complete the ticket, ensuring you include your player ID
- Await automatic response, and follow the instructions
- A Specialist will assist you
- Refrain from playing
Let us know if you have any further questions!
I am not able to create a ticket because non of my game information will load. So what do I do?
@Fuut26 Could you please contact support following the steps I posted before: http://answers.ea.com/t5/The-Sims-FreePlay/Game-Crashing-on-Startup-since-10-18/m-p/5641562#M11200
@chinona The link should now be working!
@Axs2209Sxa3479 What exactly do you mean? On what stage of the ticket (Player/Device/issue/Summary) do you get stuck on?
The very beginning, I can't put in my game ID, because I can't access my game so in turn I can't create a ticket.
@Axs2209Sxa3479 Were you logged in with your Facebook/ Game Center/Google Play account? If you were, you can enter those details.
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