Game Crashing on Startup since 10/18
My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my...
Forum Discussion
EA_Mai
EA Staff
EA StaffOh, don't worry @deanie1com, the Spanish part is only my signature and you can completely ignore it. 😉
To send your reports, have you used the method EA_Kristi explains here?
-Mai
Yes I've sent two reports via that method and I've not had any reply of feed back to even say if they have got my reports. I've tried deleting and reinstalling but it still won't work at all. I'm actually really quite disappointed with EA games as a company that is so big world wide- I would have thought they could at least get in touch with us and tell us if they can or can't fix our game. I've never had a problem like this b4 with the sims games and I've been playing them for years and years (now im showing my age 😜) I've noticed other gaming company's have replied to players that have written problems on the games ratings so I don't understand why EA can't reply the same. Have u had any luck with them yet? Xx
- EA_Mai
Hi @deanie1com,
I know this issue can be very frustrating because you are not able to play, or like @BKSTYL3, you can't finish the Halloween quest. ☹️ But you should have gotten an email from us when you sent your tickets. Could you please check your spam folder in case the emails are there?
Thanks,
Mai
- I will check my spam folder now thank u. I'm just worried that I will loose all the money I've spent on the game if I can't get it fixed and have to end up deleting game for good. As I really want to keep playing as I love the game so much and like I said this is the very first time I've ever had a problem with it in all the time ive played xxx
- I've just found a msg in my spam folder thank u. I'm just wondering as I have already done what it says about going back and looking at other answers instead of just reporting a bug - I have tried this already quite a few times and I've followed all instructions but it hasn't fixed anything at all and I still can't get onto my game at all so does that mean I just have to wait for the nxt update and hope it won't be too long and that it works nxt time? As the email I got says that I have to keep looking out for nxt update and which bugs are fixed. So does that mean I just can't play at all till then? When is the next update going to be avaliable? Thank u xx
- EA_Mai
Hi @Deanie1com,
If you have uploaded your progress to the cloud recently, have you tried reinstalling the game? Keep in mind that could make you lose some progress. Don't do this if you never saved your store in the cloud or you will lose everything.
If you can't do that or it doesn't help, then I'm sorry but yes, you should wait until the next patch to keep playing ☹️
The date of the next patch hasn't been announced yet but we will let you know here as soon as possible when it will be.
-Mai
I opened a ticket via fire monkeys, but I didn't receive an email
- EA_Mai
Hi @BCSTYL3,
Still no email? Could you please check your spam folder?
Thanks,
Mai
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