Game Crashing on Startup since 10/18
My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my...
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EA_Mai
EA Staff
EA StaffHi @deanie1com,
I know this issue can be very frustrating because you are not able to play, or like @BKSTYL3, you can't finish the Halloween quest. ☹️ But you should have gotten an email from us when you sent your tickets. Could you please check your spam folder in case the emails are there?
Thanks,
Mai
I've just found a msg in my spam folder thank u. I'm just wondering as I have already done what it says about going back and looking at other answers instead of just reporting a bug - I have tried this already quite a few times and I've followed all instructions but it hasn't fixed anything at all and I still can't get onto my game at all so does that mean I just have to wait for the nxt update and hope it won't be too long and that it works nxt time? As the email I got says that I have to keep looking out for nxt update and which bugs are fixed. So does that mean I just can't play at all till then? When is the next update going to be avaliable? Thank u xx
- EA_Mai
Hi @Deanie1com,
If you have uploaded your progress to the cloud recently, have you tried reinstalling the game? Keep in mind that could make you lose some progress. Don't do this if you never saved your store in the cloud or you will lose everything.
If you can't do that or it doesn't help, then I'm sorry but yes, you should wait until the next patch to keep playing ☹️
The date of the next patch hasn't been announced yet but we will let you know here as soon as possible when it will be.
-Mai
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