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agmtm551's avatar
agmtm551
New Rookie
6 days ago

Game hangs indefinitely on EA logo-Pixel 7

Upon opening The Sims Freeplay on a Google Pixel 7, the game hangs indefinitely on the EA logo splash screen and I cannot go any further like logging in and downloading needed game resources on my Google Pixel 7.

My Pixel 7 is running the latest Android 16 build and September security update.

i have updated Google Play Services on my Pixel 7, cleared The Sims Freeplay app cache and data but nothing works-the game is still hanging indefinitely on the EA/Firemonkeys logo splash screen, any ideas to try?

android
technical issues

2 Replies

  • agmtm551's avatar
    agmtm551
    New Rookie
    5 days ago

    Am seeing the update to The Sims FreePlay version 5.96.1 on the Play Store web version but on the Play Store app yet even after clearing both Play Store and Google Play Services cache and data-only the October 17th update shows up in the Play Store app on my Pixel 7.

    Will give your general advice a go.

  • minicha-em's avatar
    minicha-em
    Hero+
    6 days ago

    Shut off device, wait 5 min, retart device

    Hardclose game and reopen

    Update to The Sims FreePlay version 5.96.1 (released on the 21st of october, 2025)

    Try a different connection, different WiFI, 5G, 4G etc, turn off VPN if you use that

    Those are the general advice I can give

     

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