Forum Discussion

4zj4xpdxj0an's avatar
4zj4xpdxj0an
Rising Novice
3 months ago

Live Event / Candle Station

Hello. I can’t take the Candle Station from my inventory for today’s Live Event quest. It looks like it’s already placed on one of my lots, but this is not true. How can I fix this issue?

 

20 Replies

  • That was my case too—all of my crafting benches were in my inventory. EA support responded to my message telling me to search every floor of every house despite me telling them that I already did that. They didn’t even give me a chance to reply and just closed the request.

  • Hi, the technical support has answered me exactly the same, just to search in my homes.

    But in my case, I have 3 candle stations, I can't take the fourth. 

    As for the event Tudor and scholar, I haven't put manufacturing stations in my inventory at the end of event, I sold all of them.

  • Tap the stations in Home Store again and try the “find” button. It was designed long time ago to help players finding the stations and should lead you to the missing ones. If it doesn’t, contact the Support again.

     

  • otzxir4dj9lo's avatar
    otzxir4dj9lo
    New Novice
    3 months ago

    We already click on the "find" button, this brings us to our inventory. 
    After 2 messages from the technical service asking me to search my houses. I finally received a third message telling me that there are several of us in this case. It is indeed a bug, which he does his best to fix.

  • I got a response from someone at EA on my second try saying the same—that they have been made aware and are looking into it.

  • ErinPW's avatar
    ErinPW
    New Hotshot
    3 months ago

    Oh, I missed that you used the “find” button, sorry! 
    I'm glad to read that they are taking care of the issue now and hope it doesn’t take too long!

  • YeloLa's avatar
    YeloLa
    Seasoned Newcomer
    3 months ago

    same issues for me but mine was glassware station when i already pass that level.

    so i message EA support and now the EA support is pointless 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey everyone,
    Thank you for bringing the issue with the Candle Station to our attention. It seems that it may also occur with the Glassware Station. Our team is currently investigating, and we appreciate your patience and support as we work to resolve it.
    We'll keep you updated with any progress.
    Thank you!

  • jnUWb's avatar
    jnUWb
    Rising Novice
    3 months ago

    Hello, I am glad that this issue has finally been acknowledged but there's only a few days left in the event. Is there any way this can be extended for those that have the issue since day 1? I'm totally sad about missing all the prizes esp since this is a major event too.

  • otzxir4dj9lo's avatar
    otzxir4dj9lo
    New Novice
    3 months ago

    I agree with you. 
    It’s a shame and frustrating not to be able to do this live event. 
    I really wanted to do it. 
    Will the bug really be fixed? 
    Will we be given a chance to achieve it with additional time? 
    Will we have the same problem at the next live event?

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