Lost progress and more

March 24, 2017 I bought roughly $40 worth of simoleons and life points. I leveled up to level 29, built a restaurant in the mall, built the snow resort, bingo hall and a haunted house (in progress). I also had 700,000+ simoleons, 0 LP, 76-80 SP. I was working on the senior quest and a quest with Bree. Two of my sims leveled up to 7/10 in police. And more. March 24, 2017 the game glitches and I lost ALL of my progress. It reverted to having 100,000+ simoleon, 2 LP, and 70 SP. I have not played the game since. I've tried uninstalling and reinstalling. I've tried logging out and back in. I've emailed and contacted ea and fire monkey (as suggested). Only to be told to try here. All I want is either my progress BACK or my money refunded, so I can do it over. I love the game. But this is ridiculous, especially since I spend money on it weekly to bi weekly.