My sims free plays has crashed. Game won’t start

won't open how?

loading forever?

boot to home screen?

shut the device down?

have you tried changing wifi?

using mobile data?

another device, preferable with a different OS (ie Android for you)?

turned off VPN, if you use one?

what kind of iPad?

what iOS?

how much space is available?

have you offloaded apps?

deleted pics and videos?

closed all other apps?

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you since the information you chose to provide is not nearly enough to even begin to guess what might be the issue

support is better at guessing, contact them

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
Or contact support via FB or Twitter, links are at the bottom of the page