Re: Buttons are being removed

@pimsine 

Have you cleaned the area so you can build the stores?

Do you have enough simoleons?

Are you building something else in the town?

Have you tried contacting Firemonkeys through a different browser?

I, personally, have issues with chrome and Safari and have to switch to Edge or Explorer, if I want it to work

It seems like the missing clause quest weather bug is causing the icons to disappear. I see the icon when I first go to the mall but then it disappears after the weather bug occurs 

Then when I get to the game, I don't have any code of error. Bensì seems to me an off-white flash like in photos and then disappears, but every time I go home with another sym, the same situation occurs. Then you don't show me a store in the mall that I unlocked, the rest to be unlocked. This happened after we started the second part of a Christmas mission. I hope I have made myself clear! Thank you for your help me please! 

I've seen this thread grow during the day

I 've asked the CMs to follow this and to contact the studio

From what I understand this arose when the patch for the Missing Claus quest came

You can, maybe, fix it by doing the patched quest - you shouldn't have to but that is one rumored workaround

Contact Firemonkeys, the least they can do is to give you time extension tokens to make up for lost time

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page

I’m using the app on my iPad and Android phone, so unfortunately it’s not just a glitch in browsers.