You need to contact support.
if you did not get an email from support after you put in the ticket then you might need to do it again. Make sure all the boxes are filled out. If you don't have a Facebook or google account then just use the URL from the log in pages.
to contact support either tap on the question mark in the game menu (its on the right side of the menu) or use the link I posted on my post in this thread. If you are using the link and just getting a blank page then you may need to use a computer instead of a mobile device.
Still waiting on a reply from support.
Same here, their automated email from yesterday is:
Thank you for contacting Firemonkeys Support.
We’re receiving higher than normal contact volume and there may be a long delay in our response.
When providing updates to this ticket please include the ticket number (#xxxxx) in the mail subject.
You can review the status of your requests and add additional comments by following this linkhttps://help.firemonkeys.com.au/hc/en-us/requests
We will get back to you as soon as we can.
Regards,
Firemonkeys Support Team
I did submit a ticket before that one, but the internet ate it. Hopefully we get an extension. :-)
