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umze7961jx42's avatar
umze7961jx42
Rising Newcomer
5 months ago

Rocky Heights Paused

I just tried to start R.H. I accidentally clicked on the tutorial & am now stuck at the beginning of it, but the lady won't go away! See 1st screenshot.  I try accessing via my sim tracker, it allows me to select the mom/daughter & go to the house. But I can't do any tasks! When I go to the tasks list it shows they're paused. There is nothing I have tried that has corrected this! Deleting and reinstalling the app, ensuring latest update, deleting the cache and memory in my app. I'm still stuck in the same position. I can only play the game on my android phone

android
technical issues

3 Replies

  • ErinPW's avatar
    ErinPW
    Seasoned Veteran
    5 months ago

    I found the tutorial a bit confusing. Sometimes there’s a button “next” to tap on, then the screen is darker and there’s a highlighted point anywhere on the screen, and we’re supposed to tap on that. On your 1st screenshot I see a glimpse of the task button, but it doesn’t look highlighted 😕

    Is it the same town on your phone? In that case it should be possible to upload the data from there and then download to the device where you’re stuck on this screen. If you can’t get to the reset button, you’d need to reinstall again. Right before downloading the data, upload from your phone. 

  • umze7961jx42's avatar
    umze7961jx42
    Rising Newcomer
    3 months ago

    Only problem is once I'm at the point in the screenshot, I'm stuck! Can't touch anything on the screen, can't back out of the game, can NOT attempt to upload data!

    And now my game has reset and I've lost R.H. And am having the same issue with the community market!!!!! I also cannot find my market cafe! And since I'm having this issue with the community market I can no longer access any part of that area of town. Since its essentially frozen on the "tap here" option. Which does nothing when I tap it! Beyond frustrating!!!!

  • ErinPW's avatar
    ErinPW
    Seasoned Veteran
    3 months ago

    I’m sorry that you’re still stuck after two months. 
    Sadly I can’t help you further. 

    Possibly the Support can help. Since you can’t get anywhere in the game, you could try to reach them via the Help Center at the buttom of this page. 

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