Simdex issue, locking content despite having done quests

@deannapegg 

There are bugs in the simdex

Contact Firemonkeys to fix it, you can not do a quest again

For me, the Aerobics hobby didn’t count, despite having completed it in time and having the time limited outfit

proof in spoiler 

Spoiler

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome and safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

Edit to add pic

Good luck

Hi!

First i want to say that i LOVE the latest update, where i can see my game progress with Simdex! But with Simdex i found out, that there are several progression quests that i haven’t completed, and i cant get access to them, because they don’t exist in my game.

Now i have to finish the ‘Money Grows on Trees’ quest to open the ‘infant’ section in the Home Store. I am currently level 50 in the game, and I have been playing the Sims Freeplay for many years. I have finished the ‘Bread Winner’ quest years ago. I also have access to the Simoleon Sprout and it works perfectly fine - I just haven’t done the quest that is required to finish level 7 in the Simdex.

There are several other sections in the Home Store that are locked, since I updated the game, and it is extremely frustrating, because I can’t do the missing quests.

Also! All my facebook friends, who play Sims Freeplay, are now gone? The only friend I have in the game now is ‘Another Sim Town’, and I have tried logging out of facebook and then logging in again, but my friends are still missing in the game.

I hope to get an answer for these issues as soon as possible!

If you need any other information about my game, please email me. I also have a lot of screenshots to show what I mean.

@mariajakobsen 

Merged to a topic with the same issue

It is a known bug, contact support, I'll link it below

They are aware and working on it

As for the Party Boat

Log out and in of FB - this usually fixes it

If that does not work, ask your friends to check their visibility

It needs to be set to at least "friends" not "only ME" > same goes for you. If you have it on "only me" you will see your neighbours but they will not see you making it a one sided relationship

How to in the spoiler

Spoiler

They also need to be active in the game, so if they haven't opened their game for 60(? unsure of the exact time) days they are not on the boat until they play the game again

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

Thank you so much for your answer! I will try to contact them!

Hi again!

I have tried to contact Firemonkeys, using Safari, Chrome, Firefox and Edge, but nothing works… now I have problems with Sim Springs too, and I just don’t know how to contact them. Is there any other way, that I can try to contact them? An email address or something?

@mariajakobsen 

Links to Twitter and FaceBook are at the bottom of the page (to the right)

You can contact them through one of those

Huh, I can not get to Firemonkeys on Safari or Chrome but I do succeed on Edge

Clear cookies and cache, perhaps?

Not my area, so that is unfortunately all I've got

Hi 

PLEASE HELP 

i have reached level 49 and did the peaceful patio quest but they are locked what can i do please 

@sem_2760 

Please read my signature - especially the part about me not answering game questions in PMs

This applies to everyone, no exceptions

I merged your post into the thread about the same issue

Contact Firemonkes, links in earlier replies

@deannapegg @sem_2760 @mariajakobsen 

This is a known issue and Fire Monkey is working on it. If you put in a trouble ticket through this link https://help.firemonkeys.com.au/hc/en-us then you need to log into Fire Monkey through the same link to see the response.