Sims FP iOS app update 5.82.0 crashing

yes I am having the same issue. My mobile is an android. I have also tried the same things. This has happened before. It took them a couple days to fix it.

Mine is crashing ever 2 hours as well. Unfortunate… and everything keeps resetting so all my timed events are failing. Which is making me sad ☹️

from what I understand support is working on it but need more info, so contact them, help them to help you

and ask for compensation, if that is what you seek

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new
or get there in game: green ... button at the bottom of the screen; info > online support
Or contact support via FB or Twitter, links are at the bottom of the page

Yes I remember this happening once before a while back. I did chat with EA support about it and they recognnize this as an issue with the latest update. They have flagged the issue and kicked it up to the dev team to resolve. Now we just wait for a patch/update to fix it. 

I have the same issue. I updated my ipad to IOS 17.3 and updated Sims FreePlay. I lost a lot of data because my data did not get uploaded properly to the cloud.

Now I am working on old data and the application keeps crashing. I submitted a ticket but have not heard back. Does anyone have any updates?

Thanks

Why does my simfreeplay game crashes when I try to play it

Im having the same issues. I'll be able to play for a while then it crashes.  I have spent SP and they have been wasted because when it crashes it stops the task I was doing but doesn't give back the sp points. I'm also android. 

If anyone can tell me is this only my

game? I’m trying to get to help but since I can’t open my game I’m not sure how to find it. I was in influence island getting ready to leave it because I lost all three rounds and the game just shut down. Now when I go to open it it pops up for a second and then just closes. I don’t even have my player number.

Yes this is the exact same behavior mine has. I can delete the app and reload everything, but then after about 2 minutes it crashed to my phones home screen. Then, like yours, when I go to open the app again, it immediately crashes. 

I have an open ticket right now with EA on the issue and have given them detailed information about this. If you havent yet, I would reach out to them as well....the more people reporting this, the better!

Mine is doing the exact same thing. Starts to open then crashes. Going on day 5 now.