Sims free play won't load

My sims free play is not working and has not been for several days now and was wondering what is going on I like playing this game and now I can’t because it won’t load and keeps going to my home screen 

Mine said download in progress then i wasted an nothing happened??😠

You should contact EA. They may fix for you.

https://help.ea.com/en/contact-us/

Tried to restart, and the rest of it but it's still doing the same thing (I'm scared to think something is wrong)

Try restarting your device. It may work.

I'm having the same problem, however I change devices and the game works but the question is why doesn't it work on the iphone?? everytime I open it it ends up closing after the EA on screen shows up and I'm still waiting on a response from the team.

My Sims game on my iPad won’t accept my age and will not go further so I can play