Sims Freeplay Crashing

I do not recognise the name "happy land motel"

was it an AH purchase?

is this about the Sims FreePlay?

if yes, contact support

if no, tell me what game it is about and I can move the post to the proper board

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

I have asked for help with this bug issue for Happy Valley Motel build. I've updated, Uninstaller and reinstalled the app,restarted the app and it's still crashing.  I love playing sims freeplay but I don't have money to throw away on a game that I can't enjoy. Never had this problem before.  I've even tried another device and it does the same thing. I haven't gotten a reply on this issue. I don't know about these new updates. HELP!!!

@fannie13761 

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

How do you report a bug issue in sims freeplay?  I've been trying to report this for 3 days now. Maybe I don't understand how this works but I'm running into a brick wall. Who do I turn to?

Player ID:

[SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

.                                                                                                                                                                     Device  ID:

[SalixCat - Removed Device ID.  

.                                                                                                                                                                    I'm  still having problems opening the Happy Valley Motel. It crashes whenever Click on the build. A pop-up saying it has bug. The problem started on 6/7/2024 that afternoon,  don't know the time. I uninstalled  and reinstall,  updated,  tried on another device and It still crashes. I spent money on this build. I'm  playing on an IPad, Samsung galaxy 6 lite

@fannie13761 

To contact support, please follow the instructions in this post: [INFORMATION (Updated 2024)] - The Sims FreePlay Support.

If you can't open your game-app, contact EA Help through this link: https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay

@fannie13761 Hey, when it comes to bugs in the game, if normal troubleshooting for mobile games does not work, or any workarounds found do not work, you can report a bug through the steps sent above.

If you have an in-game issue like missing content, purchases, etc, this would go to live support through the articles posted to you. Live support can also report a bug for you. 

Your specific issue would need to be reviewed by the mobile team. That I am afraid we do not handle over the forums. Community Managers are not supported. We are here to moderate forums and assist with bug reports etc. 

If enough players posted the same issue here, we can absolutely dent that up, however, with a game crashing as you described, support would be the way to go.

Let us know if you have any other questions!

Cheers!

I have started the palm promenade section and built the cactus cave. I built the tree house and now every time I click on the built tree house the game crashes and closes. I have reached out to support and not gotten anywhere. A chat would be nice. I have two tickets open but when you choose “resume ticket” it just keeps looping to help topics. I have restarted my iPad. Made sure my iPad is up to date. Switched networks. Deleted and reinstalled the game and nothing works. I cannot progress in the game to continue building. Help! Please don’t send me a link to read about common fixes. I have tried these. Let me know if this issue is going to be resolved. Thank you

@0f85y0n4i0u7 Have you stored the items in your inventory, closed the game down and then added them back to the land? Does it only crash with those items specifically and no others?

I get the crashing when I go to hit on the built tree house so there aren’t any items in the inventory it’s the actual build of the treehouse