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Anonymous's avatar
Anonymous
10 years ago
Solved

stuck on download save data

I can't get past the download save data page. Every time I click it it just reloads to the same page. HELP I don't want to start over! I have tried rebooting my phone and the app. Both Facebook and Game Center are logged in. I have tried logging out and back in with those too.
  • martha4858's avatar
    martha4858
    10 years ago

    Hi @b_messer46

    Here are a few suggestions:
    1. Make sure your operating system is up to date
    2. Close and restart your game
    3. close out all other apps
    4. make sure the storage on your device is not full.
    5. try deleting and reinstalling sims FP.
    6. Turn off automatic downloads in your utilities app.
    7. It may also be your wifi so you can try going somewhere with public wifi to see if that helps.
    8. If none of this works I would strongly suggest contacting support

10 Replies

  • martha4858's avatar
    martha4858
    10 years ago

    Hi @b_messer46

    Here are a few suggestions:
    1. Make sure your operating system is up to date
    2. Close and restart your game
    3. close out all other apps
    4. make sure the storage on your device is not full.
    5. try deleting and reinstalling sims FP.
    6. Turn off automatic downloads in your utilities app.
    7. It may also be your wifi so you can try going somewhere with public wifi to see if that helps.
    8. If none of this works I would strongly suggest contacting support

  • Anonymous's avatar
    Anonymous
    9 years ago

    So did you eventually get it fixed? I'm having the same problem and I cannot download the data and it keeps on taking me to the same page on your screenshot

  • tinnn1818's avatar
    tinnn1818
    7 years ago

    Hi I hope somebody could help me. My game is crashing I re install it but now it wouldn't let me download my save data and it would crash again and again everytime I download may data .Help me please 😢😢😢

  • tinnn1818's avatar
    tinnn1818
    7 years ago

    Hi I hope somebody could help me. My game is crashing I re install it but now it wouldn't let me download my save data and it would crash again and again everytime I download may data .Help me please 😢😢😢

  • tinnn1818's avatar
    tinnn1818
    7 years ago

    Hi did you able to fix it ? Mine would crash everytime  I'll  downloas my save data .

  • shanayirene's avatar
    shanayirene
    4 years ago

    Did anyone ever get help with this? I contacted support and they said my save data crashed and I’d have to start a new game. I’ve had this game for years I would rather not play than start a new one, hoping someone has a better solution

  • shanayirene's avatar
    shanayirene
    2 years ago

    No I emailed support & I was told my data was lost and offered sims money for a new account 🥲.

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