Forum Discussion

Newcomer

1 month ago

Solved

Purchase Mistake

Dear Support Team,

Yesterday, I purchased the Superlative SP Monthly Card, which was priced at 1,000 TL. However, when I checked my bank statement, I noticed that I was charged 1,000 TL twice within a 2-minute interval.

The second transaction is clearly a duplicate error. I only intended to purchase one monthly card.

Could you please review my transaction history and initiate a refund for the accidental second charge? I have attached the bank receipt/screenshot of the transactions for your reference.

ios

EA_Solaire
1 month ago
Hi there CerenPeker

If you're seeing a duplicate charge on your account, we'll need the live support team to look over your account and billing details to explore some options with you.

Here on the forums we aren't able to access your specific billing information, but you can reach out to live support from the help site here so they can review this further with you.

1 Reply

EA_Solaire
Community Manager
1 month ago
Hi there CerenPeker

If you're seeing a duplicate charge on your account, we'll need the live support team to look over your account and billing details to explore some options with you.

Here on the forums we aren't able to access your specific billing information, but you can reach out to live support from the help site here so they can review this further with you.