I did. They just told me they’re sorry and that they’ll look into it.
They don’t show up in either category, I’ve looked through every option on the mall catalog yet it doesn’t show up
Have you checked via a normal wardrobe too or the custume & swim store/salon?
What did support say?
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
Yes, it doesn’t show up in either of the stores, and it doesn’t show up in the wardrobe. They just completely disappeared, while the clothing from the other stores I purchased in the mall show up. I think it might be a bug or something
I have asked you twice to contact support if none of my suggestions worked
What did support say?
If the items you have unlocked are truely missing, you should ask for compensation if they can not give you the stuff
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
I did. They just told me they’re sorry and that they’ll look into it.
