iOS 14.5.1 seems to have fixed the issue for some
if you can, update your iPhone/iPad to 14.5.1
This really isn't my area of expertise but unfortunately I am the only one here so I try the best I can
You can't restore the game from Game Center alone?
I do play on an Apple device and I am connected through GC
but I am also connected to FB so I am not sure if you can or cannot connect through GC alone and restore the game
I updated to iOS 14.4.1 but nothing says anything about turning on tracking
the game is updated to Version 5.58.3 (H865) Save 550 Push 2588 (3 ..., i , about, scroll all the way down)
Is it maybe regional, only certain countries that require tracking?
I honestly do not know, What happens if you turn off the tracking?
I think support can help you better than I can for this issue
I'll link it below
Good luck
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
I have literally tried everything from deleting apps to wiping my tablet and starting fresh. All trackings are on. Many of us are having the same issue. After some digging I have figured a communality. Sims Freeplay has been removed from the apps and websites section under Facebook settings and there is nothing to link it back.
I had that issue as well at first where I couldn’t access the game. You need to by-pass the log in portion. If you have saved your game to the cloud, then delete the game, reinstall and by pass the log in. You will not have access to neighbors aka the party boat, but you will still be able to play the game. Took me two days to figure this out.
Thank you @Joygeee001
FB have made a lot of changes lately, so this might be it
I wouldn't necessarily put this on EA/Firemonkeys - other than they give us no other, better, way to connect the game like through an EA account
Facebook is not a good way to connect, IMO, since the primary function of FB is not games it gets low priority if it doesn't work, which is often
Game Center and Google Play have reduced their services to a degree which it nearly impossible to have friends
Please @SweetBabyMayca and @SophiGeetee
Check your FaceBook settings as Joygee's pics show
Make sure you have FreePlay in your apps & Websites
Also click FreePlay and set permission so it says Friends (not Only me) so you're on your neighbours Party Boats
I know it can be difficult to re-add a game through the FB app, so delete FB app and connect through a browser (safari, chrome, edge etc) if the app don't respond
If successful you can reinstall the FB app, a difficult way to do it but I have done that multiple times when disconnected
Putting a tag on @EA_Lanna so they're aware and maybe look into it?
I also deleted my fb app and tried to connect through the web browser and it still wouldn’t work. I feel like it’s an issue on Facebooks end for sure, but it’s frustrating. I finally figured out how to bypass the login to get to my game, but I just don’t have access to neighbors. Which is extremely frustrating.
It says this
@Joygeee001 wrote:I have literally tried everything from deleting apps to wiping my tablet and starting fresh. All trackings are on. Many of us are having the same issue. After some digging I have figured a communality. Sims Freeplay has been removed from the apps and websites section under Facebook settings and there is nothing to link it back.
I know I’m replying to an old comment here, but it says I’m Active under Sims Freeplay, but it keeps asking me to sign in, every time I launch the game, and it’s started doing it on another game I play, June’s Journey. And it’s Active under Apps and Websites too, don’t know if it’s because I need to update iOS. I don’t NEED too, but maybe that’s why it’s happening. Thing is, it means I have to go somewhere to update the iOS as rubbish wifi at home.
