iOS 14.5.1 seems to have fixed the issue for some
if you can, update your iPhone/iPad to 14.5.1
What is the latest iOS for you @lisheepoo ?
14.4.1 or 14.4.2?
Please be specific as updates comes frequently.
Someone reading this months from now can get confused.
I'm not sure if 14.4.2 fixed it as I never had the issue in the first place
The tracking they're asking for is the one in the game app
Settings
FreePlay
Allow tracking
A lot of players do not have that option and that is when the issue arise (I do not have that setting in the Freeplay setting)
They only have tracking via Settings: Integrity (or whatever that is called in English, the blue box with the white 'stop' hand) and allow apps to track - that is NOT the tracking requested
For those who have the tracking in the app, turn it on and restart the game and it should work
There is still a confusion who is asking for that setting
Firemonkeys
Apple
My guess is FaceBook and they have to fix it
Firemonkeys/EA can not tell FaceBook what to do or how to run their business
Firemonkeys can ask FB to look into it but that is about it
I’ve had my game since 2011.
I don’t have the option to turn tracking on. To have to start again is devastating.
any ideas/ updates?
EA Staff (Retired)Hey there everyone @KEWTexas @lisheepoo @SweetBabyMayca @RainbowOceanBlue!
Just checking in - are you still unable to turn on tracking?
- Leeloo
Hello yes,
that’s still the case for me.
