Wedding venue crashes
Hi. Back again with a house that crashes when I try to enter it. The problem is that it is the wedding venue house that I had to earn. If I delete it, I will not be able to get another one as it i...
Forum Discussion
If the template was earned or bought via the store, you should be able to buy more lots with the venue
If you bought it as a Architect house, you will only get one, unless it comes back in the AH tab
Some templates can only be build on premium lots, the bigger ones
Since you chose not to disclose the location of the lot you're having issues with
my advice can only be general
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page
@minicha-em Did see that I could buy the wedding venue but at over 3 million I have a problem with coming up with that much to replace something that I never caused a glitch with. Do not know the lot number but it is to the right of the police station.
There is no know issue with that lot in particular
Contact support
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page- @minicha-em I originally contacted support and over time they have now sent me over to you guys. Obviously they do not know what to do (again as this is the 3rd building that has done this: coffee shop and the restaurant). Seems weird as it is never one that I have personally built.
I am sorry
but
as players helping players
we can not help with these types of issues
we can not do any more than you, yourself can do
We can advice you as to what to try but nothing more, we can not do it for you - support can
We can not go into your game and see what the root of the problem might be - support can
We can not help you further with this malfunction - support can
I suspect the device or the download
Factory reset and download everything again would be my advice but I understand if you're reluctant to do so
Or try on another device - I still do not know what device you are using but some older Apple and Kindle Fires are known to have freezing problems
If you are using an unauthorized platform like Blustacks, that might be the issue.
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page
