Zest zone glitch in Breezy Fields

I have seen some similar posts, but here's my frustrating experience. Last night I entered into the Zest zone for the Rosebud Ranch (the only one that I REALLY want! Though I got the others.). I told my sim to distract Wumples (just under 6 hours) before I went to sleep, for more than 6 hours. When I got up, I saw the action flashing in my Sim tracker. When I clicked on her, it did not register her distracting Wumples at all. Reset. That put far enough behind that I have to dump SP on this to be able to finish on time. I know this is only the player forum, so how do I actually lodge this complaint with EA? It's been ages since I lost an action on a glitch, and the first time I actually care.