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askarczykre's avatar
askarczykre
Seasoned Newcomer
26 days ago
Solved

Missing bonus 200 Moola after purchasing The Sims 4 Music Den Kit

I purchased The Sims 4 Music Den Kit, which was advertised to include a bonus of 200 Moola for free. After completing the purchase, I only received the furniture/build items included in the kit — the 200 Moola bonus was not credited to my account.

  • EA_Solaire's avatar
    EA_Solaire
    25 days ago

    askarczykre​ In that case please reach out to the live support team from the help site here so they can look over your account and transaction history a bit further with you to see what's going on. 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi askarczykre​ 

    Where did you purchase Music Den from? If you close and relaunch The Sims, is your Moola still not appearing? 

  • askarczykre's avatar
    askarczykre
    Seasoned Newcomer
    26 days ago

    Hi,
    I purchased Music Den Kit from the EA App. No, the Moola still hasn't appeared even after closing and relaunching the game.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    25 days ago

    askarczykre​ In that case please reach out to the live support team from the help site here so they can look over your account and transaction history a bit further with you to see what's going on. 

  • VaireMorta's avatar
    VaireMorta
    Rising Newcomer
    8 days ago

    I've the same issue. I purchased The Sims 4 Music Den Kit from EA App, which was advertised to include a bonus of 200 Moola for free. After completing the purchase, I only received the furniture/build items included in the kit — the 200 Moola bonus was not credited to my account. Already reached out to the support team multiple times. It still hasn't been resolved. And the support team told me to post here last

  • VaireMorta's avatar
    VaireMorta
    Rising Newcomer
    8 days ago

    I purchased The Sims 4 Music Den Kit, which was advertised to include a bonus of 200 Moola for free. After completing the purchase, I only received the furniture/build items included in the kit — the 200 Moola bonus was not credited to my account.