Moola 0 but bought maker packs not showing in purchases

Question

Hello,At the end of March I purchased 1000 Moola. I spent all of it on maker packs. I have logged into my account last weekend after longer time and updated the game. I entered the marketplace to see what is new and realized that only one maker pack is listed in my purchases but I have zero Moola left, which makes no sense. I reported this bug to the customer care but got no reply so far. I want to either return the maker packs I have purchased to my account OR return the remaining Moola that should be left after purchasing the one pack that is visible in my account. Thank you.

ea_cath · Answer

Hey Goldeenka​ , for this issue you would need to get in touch with our help support directly via live chat here: https://help.ea.com/en/customer-care/&nbsp; They will be able to take a look at your purchase history and to help you out with this.

goldeenka · Answer

Hello,&nbsp;The link takes me to the customer care form (no live chat). I have already used this form to report the bug and no answer so far. It has been a week.

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Moola 0 but bought maker packs not showing in purchases

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