Really wish I could return this pack...

Let me first say, I really like TwistedCat's CC. I use their CC clothing and hair in my game and love it (planning on getting the Urban Refined kit on the marketplace very soon)! But I just got the Lip Couture makers pack from them for 200 moola (about $2.50) and was pretty underwhelmed.

It's 5 lipsticks and they all look amazing in the still screenshots on the marketplace; a good mix of frosted, glossy, and shiny lipsticks. But when I went to actually use them, I was really disappointed to see that there's no specular map, so they aren't actually reflective, glossy, or shiny at all on your sim. I took a screen recording comparing them to the Essential Glam Kit (by crypticsim x EA). 

Unfortunately, through no fault of TwistedCat (they clearly made very convincing glossy lipsticks from a certain angle), I just felt kind of lied to and taken advantage of? If this was regular/free CC, I could just try it out and say "oh, that's not for me, I'll stick with the other CC I like from this creator", but given that I HAVE to pay real money for this and it's EA-endorsed (just by virtue of it being in their marketplace and them accepting some cut of money from its purchase), I expected a higher caliber of product, quality control, and accountability. 

I tried to get a refund (just in moola) for it, but the person I spoke with in a chat had a difficult time understanding the issue I was dealing with, and I was unable to connect with a different agent or open up another case about it. I get that it's a new platform—and there are aspects of it I genuinely really like—but right now I'm pretty disappointed with how inconsistent some of these packs are and how truly difficult it is to try to get issues regarding it resolved with EA Help. There needs to be better QC if they're going to take people's money.

Idk, has anyone else feel similarly? Maybe I'm being too harsh. I love CC creators and want to see them make money from their immense talent and hard work; I just don't think I'm convinced that this marketplace is a good way to do that yet...