Sims 4 Xbox X makers packs issues

I bought 3 packs. 

I can download them in game but can't find them in the manage game outside of game 

Downloading them in game doesn't give them to me in game

When I try to start my game it either tells me the packs are missing or crashes the whole game 

I've tried all the advice things, I've reset everything, deleted cache, redownloaded the whole game and add ons I have from before and all of them work

I just can not get the makers packs to work at all