@SalixCat. I would ask, but I don't know who to ask, and I don't have a connection to any of the EA people like you do. So I'm asking you. I guess I will not uninstall and reinstall. I'm just going to be devastated if I'm still stuck at level six after I update my game and nothing happens. If I lose my game completely and they can't fix it or help me then I'm stuck and then I can't play the game anymore. 😥
In the meantime I changed my avatar to reflect how I feel. I wish they had the Grim Reaper avatar but I guess the skeleton will have to do. ☠💀🦴🤣
@givememore86 I believe you said you have an open ticket with EA CS, so that is what I meant when I suggested you to ask someone 🙂 You should contact them in order to get instructions. That's what I would do.
I found this on a long Tweeter thread started by a player who has lost his game progress several times and is also waiting for a solution.
https://twitter.com/SimGuruBerty/status/1239026915731632128
@Epic_Red probably can't say that, But I am confident the reset issues will be reduced.
— SimGuruBerty (@SimGuruBerty) March 15, 2020
We used @AzSolo's saves extensively for testing, don't worry though, your save is still nice and intact, waiting for you to contact @EAHelp once you get the next update, for a restore.
@SalixCat. LMAO I just checked my ticket on EA and they closed my case.
My game is still messed up. Hopefully Firemonkeys will get everyone caught up to date in a few hours when they start their workweek.
I hope that they reach you and the other Game Changers and give you an update so you can inform everyone what to do because I know I'm not the the only one in this predicament. 🙂
I am going to try tomorrow hopefully customer service will be in the office and I will try to talk to someone on the phone I'm just hoping that can get a good rollback for me. I'd rather get the rollback before I update. Because if I don't STS will start and that will kick in the trigger of the event if I open my game. They used to have the update a few days before the STS comes in, I do not understand with all the problems that everyone is facing that they are making the update the same day as the STS. It makes no sense. I agree with Rainey in what she said on Twitter that getting the game functional is much more important than STS, and I know I'm not the only one who thinks that. They honestly should have started the STS a few days after the update so that everyone can be on the same page.
I am going to play.
With COVID 19 taking over the world, this will give me something to do with my Sims.
There is new information. OP is updated.
CHANGES:
@givememore86 My suggestion is that you wait for further information from FM, most likely tomorrow, regarding what players who have lost their progress should do.
The STS has a trigger period of three days. It won't start for you unless you open the game after the update.
I was wondering about the painting 🖼 Also happier to start tomorrow.. Crazy event schedules 🤪
