17th of March 2020 - "Modern Luxe" Sweet Treat Showdown

@givememore86 I have transcribed all the tweets with information regarding what to do here: https://answers.ea.com/t5/Technical-Issues/Modern-Luxe-update-Important-news-for-players-whose-game-have/td-p/8841891

Good luck! 🙂🤞

It might be a little confusing but you can continue your case usually on their website over here: https://help.ea.com/en/contact-us/

Have you tried contacting them through the game @givememore86? 

@Phantomlover1717 Yes to both of those things. I already made two reports today. The first report didn't even look at it I don't think because they said was resolved. I don't know why I can't get in a real person on the phone. The last email I just read the guy asked me for my game ID. That should have been right in front of his face. Then he says to restore from the cloud. If I could have done that I would have had my game already. Don't these people know what they're doing? I just sent him back an email with my ID again. I really don't know why this is so hard. My game was connected to EA and also to Google Play. I'm sorry if I sound mean-spirited I'm just a little frustrated at the moment. I don't know what to do, according to the Sims mobile I just needed to download the update which I did and then send in a report to customer service which I did two times today. And they were both not helpful. I even opened up a Twitter account just to talk to a gurus and they told me to make a report on EA help. If I uninstall and reinstall am I actually risking my game entirely? I don't want to do that. I need to talk to someone who knows what they're doing. Clearly the last person who took my report don't know what he's doing, because if they did my ID would have been staring at his face. It's 11 at night here in New York I'm going to go to bed and wake up tomorrow and make a another report. Thank You Phantom. 😍
BUNNY SUIT!

@givememore86 I know you're talking to Phantom, but I just want to chime in with some moral support. You don't sound mean spirited at all, you sound exactly what you are: frustrated. And any one of us would feel exactly the same way. We spend a lot of time and (in some cases) money on this game, and to be given the run around like you seem to be, well, it makes me feel irritated on your behalf. We're pulling for you, and here's a virtual hug (the only safe way to hug these days) 🤗.

I really hope you get your game back, and especially that bunny suit.

@thecakeisaLIE82 Thank you, I need a virtual hug right now, considering I'm in New York and I can't really be around people LMAO because everyone is pretty much quarantined themselves. I am trying to be cool with my words and not trying to be mean in the comments even though I am raging. I did spend money on this game, and I actually want to buy one of these Money Trees, I hope I get my game soon, it's almost 9 am ESt. here in New York and I'm going to put in a new report this will be the my third one. And we're just going to continue doing that hopefully today will be the day and I will get a customer service person that can help me. 🤞