@DBrick01 from what I can gather the support teams have been told not to put back games, players need to wait for the update to fix the issue.
And the update will be soon!
https://twitter.com/TheSimsMobile/status/1239381410097459201
Thanks for the correction.
My situation happened 7 months ago.
That is a long time in game world and many changes from then to now.
Please disregard my comment. Just know that I completely understand and just want everything to work out well for you.
I am crossing my fingers for you all , that you will get your accounts back 💖💕
So am I. Good luck, may you get your account back! It's so sad to hear your problem with your account ☹️
