I have tapped on the portrait, and I saw the three Sims I currently have, but the portrait itself did not get fixed. I have an empty slot for a Sim when I click on the portrait, but when I click on "Create" nothing again happens. Also, I am not too worried about the loss of progression of the game, but the thing that really bothers me is that I can't make my fourth Sim at the moment. Not only had I lost the Sim I created, but now the last Sim slot is broken.
The slot is currently empty as I mentioned in my original post, but the game does not allow me to create a new Sim. I am stuck with three Sims and an empty slot. I contacted the technical support, but they said they don't know when it will get fixed. I have done reinstalling of the game so many times that I will be having a nightmare about it LOL. Since the technical support doesn't know when the issue gets fixed, I am not sure what to do from here. I am contemplating to restart the game from scratch, but I am afraid that I might end up having the same problem again.
Community Manager
