I have posted about the problem I have been experiencing in "Bug Report" section earlier, but now I realise that I might have posted it in a wrong section, so let me post it on here again. I am sorry, but I am new to this forum, and I am not used to it yet.
The problem I have is that my game progression didn't get saved properly on cloud, and when I logged in the game using my second Android tablet, I realised that I had lost some game progression and a Sim I created for the last Sim slot. The Sim just vanished.
I just now have three Sims and an empty Sim slot that I can't use. The game seems to be stuck in the limbo where my Sim that previously occupied the empty slot is gone, but I am not allowed to create a Sim for that slot. The empty slot is acting as if there is a ghost Sim occpying it, and whenever I tap on the green "Create" icon on the Sim slot, nothing happens.
Another odd thing that happened is the family portrait changed after my Sim vanished; it is no longer showing the Sims I have in my household, but it is just showing a picture of buildings.
When I tap on the family portrait, I see my three Sims and one empty Sim space, but when I tap on "create", nothing happens again.
This issues are becoming frustrating, and I am not able to play the game at its full potential because of the locked up empty Sim slot.
The devices I have been using to play the game are: Galaxy Tab S3, Galaxy s9+, and Asus ZenPad 3S 10. They are all powerful devices with 4 gig and 6 gig of RAM (s9+ has 6 gig of RAM).
I have contacted the UK EA help a few times, but nothing has been resolved yet, unfortunately. Here in the UK, if you contact the EA help, you get connected to a support located in India, and some technical support people didn't really seem to know what was going on. They just seemed to send out generic looking mails, or read off a script. All they could say to me was that their specialist team had been notified and that they were going to be working on a fix. When I asked them when they thought the bugs in the game would be fixed, they couldn't give me any time estimate.
It seems that the only thing I can do at the moment is either just accept the fact that I can't have my fourth Sim, because of the Sim slot not working right, or give up playing on the current game and start a new game from scratch and hoping that it won't get bugged again. I don't like the idea of starting a new game, because I have already invested time and money into the game. This game seems to have so many glitches, and it might not be worth playing until they sort them out. I always liked playing the Sims, but this one is turning out to be a disappointment.
Mine did the same but she’s not in the partiet an she’s still around town
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