Forum Discussion

gaialestrange's avatar
gaialestrange
5 years ago
Solved

App crush

Every time since this morning I have tried to open the application it tells me that I have to update it, but on the App Store the application has disappeared.  I am writing from Italy, I do not know if it is a problem with the new update, but in my country the app store tells me that the application is no longer available, I have been playing this application for years and I have always liked it a lot, I want it back available

bug
  • SalixCat's avatar
    SalixCat
    5 years ago

    @gaialestrange 

    The Sims Mobile is currently undergoing some general maintenance and tests for the Italian version of the game and as you’ve noticed, it’s currently unavailable to download on Android or Apple.

    You can keep playing if you already have TSM installed, but we don't know what date it will become available again. This may also impact your ability to make purchases on the online store in-game.

3 Replies

  • gaialestrange's avatar
    gaialestrange
    5 years ago

    Product: The Sims Mobile
    Platform:Apple iPhone
    List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XR
    OS Version iOS 14.2
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Every time since this morning I have tried to open the application it tells me that I have to update it, but on the App Store the application has disappeared.
    What do you expect to see? I am writing from Italy, I do not know if it is a problem with the new update, but in my country the app store tells me that the application is no longer available, I have been playing this application for years and I have always liked it a lot, I want it back available
    Connection Type Wifi
    Please select your region Europe
    Country Italy

    ‌

    Every time since this morning I have tried to open the application it tells me that I have to update it, but on the App Store the application has disappeared.  I am writing from Italy, I do not know if it is a problem with the new update, but in my country the app store tells me that the application is no longer available, I have been playing this application for years and I have always liked it a lot, I want it back available.

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @gaialestrange 

    The Sims Mobile is currently undergoing some general maintenance and tests for the Italian version of the game and as you’ve noticed, it’s currently unavailable to download on Android or Apple.

    You can keep playing if you already have TSM installed, but we don't know what date it will become available again. This may also impact your ability to make purchases on the online store in-game.

  • nathrory's avatar
    nathrory
    5 years ago
    to solve the problem, just uninstall and reinstall. find the app in your installed applications. then as far as I'm concerned the "I want" doesn't exist. at best, "I'd love to". having said that, steps are already being taken to get it back in the next few days

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