Baking bonus money not adding to my account

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version iOS 15.3.1
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Open reward boxes in the sweet treat show down prizes
What do you expect to see? A majority of the time when I open reward boxes, the simscash I just previously received from the last box I opened always disappears. This has been an ongoing problem for many other users as well
Connection Type Wifi
Please select your region North America
Country USA

‌

-open a reward box that has sims cash

-open another reward box and regardless of whether that new box has sims cash or another prize in it, the sims cash I just got just disappears