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muying0115's avatar
muying0115
6 years ago
Solved

BUG: Missing contents STS GOLDEN TICKET

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xr and iPad pro OS Version 13.3.1 Player ID: (Find your Play...
bug
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @muying0115. I'm sorry to hear you had a bit of a rough experience there.

    If they did refer you back to iTunes for the refund, it may be due to the fact that EA Help doesn't have access to refund the purchase as it was done outside of our system.

    It's similar to when you're at a movie theater and watch a film, but want a refund based on your experience. Only the movie theater would have access to the transaction, not the film studio.

    While EA Help can assist with many missing items cases, if you do need a refund instead, please reach out to iTunes and they can assist from there.

    Arrenai 🐱

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murmur714's avatar
murmur714
6 years ago

Same issue with mine.The purchased Pro Ticket was not granted. Pro Tickets are for a limited time only. Please restore as soon as possible.

  • murmur714's avatar
    murmur714
    5 years ago

    My help case is #56899586.

    I created a help case on March 1 and sent proof of purchase, but I still haven't received any help as of March 9.

    No response from EA help.

    The issue is still unresolved.

    Unfortunately for them, I don't seem to be a customer.

    waited forever then eventually decided to leave.

    Going to pursue chargebacks through iTunes.

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