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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Bugs - How to report them

- This thread has now been locked, as it's an old version. Please, read this instead - We do our best when developing our games, but we know things are not always going to work as they should. Ha...
bug
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @cuteypielin,

Sorry for the wait! If you have a video of a bug with Answers HQ, that's awesome! Please, send me a PM or post it here: https://answers.ea.com/t5/Answers-HQ/bd-p/AnswerHQHelp

(You can send me a PM from my profile page: https://answers.ea.com/t5/user/viewprofilepage/user-id/18747491 )

While we find out which is the problem, you can open threads in Technical discussion forum, yes. Please, try to give us the same information you would if you were filling the form, so I can fill it for you.

Thanks!
-Mai

Anonymous's avatar
Anonymous
8 years ago
There was a thread earlier that I can't find now where the sims couldn't leave the house which started for most players a few hours after updating. Some people started they couldn't get in at all anymore which is happening to me now too. It pulls up the sims logo page and makes the sound it makes when it finally loads but it just stays on the sims logo page. Prior to it not working at all it would crash everytime I tried to leave home

I tried to post this myself but idk what happened but it didn't work so any help reporting this or pointing me in the right direction would be great

Thanks

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