EA Staff
Hi,
My screen freezes within 5 minutes of playing it. I have contacted customer support and have tried the usual solutions like rebooting, uninstalling, etc. Nothing seems to work. I also tried playing my account on another device and it froze too. I have also tried using my friend's account on my phone but it seems to work fine.
@charliexx459 wrote:Hi,
My screen freezes within 5 minutes of playing it. I have contacted customer support and have tried the usual solutions like rebooting, uninstalling, etc. Nothing seems to work. I also tried playing my account on another device and it froze too. I have also tried using my friend's account on my phone but it seems to work fine.
Did you contact them on here or through the game? Sometimes if a bug i report on here doesn’t get fixed and I have already contacted EA directly, i will post both on the bug report that i made on here alerting Admin t the fact that it is still an issue and go to my open cases in my profile and contact EA again letting them know too. It usually gets resolved with an update if its an issue affecting many.
