Can’t start random events.

I also cannot advance my sim's relationship to the next level. I click start event and the option disappears but nothing happens. I have tried clearing cache, restarting phone, traveling to another location to try starting event from there, and I have even tried switching between Flirty, Friendly & Rivalry. I am stuck at level 8. 

I tried to attach the video screen recording but even when I reduced the size, it still says it is too big. If a guru wants to see the recording, I uploaded it to my YouTube so you can message me and I will share the link.