Forum Discussion

tjt121's avatar
tjt121
8 years ago

Can’t interact with elder or toddler

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version iOS 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002989289195
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I have a toddler and an elder both on my lot, no interactions are available with either through events or by clicking on them directly.
What do you expect to see? The characters having events available and aging up
Connection Type Wifi
Please select your region North America
Country Uk
Additional feedback The characters have been on the lot for two weeks now without aging or being able to interact with other sims

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The characters have been on the lot for two weeks now without aging or being able to interact with other sims
bug

1 Reply

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    Best thing would be to contact an EA game advisor about this issue.

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/ 

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