Cannot access items, no clothes or furniture

Question

Product: The Sims MobilePlatform:Android TabletList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Vankyo Matrix pad S21OS Version Android 9.0How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? In my game I see it when checking any inventoryWhat do you expect to see? All the items I have available and can buy.Connection Type WifiPlease select your region North AmericaCountry USA‌First, I logged in and it showed my original sim with 3 of 4 current ones. Plus I have nothing in clothes or under houses. I still have all my house but one is now completely empty. Tried clearing cache and restarting app and device.

mohrart · Answer

Thank you for responding. I did all that but no help, then they asked me to make an in game case. But my first case was in game.

salixcat · Answer

@mohrart&nbsp;Unfortunately this is something we can't help you fix from the forums.
Please follow the instructions as described in this post&nbsp;[Guide] Finding your Player ID / How to send a Help Ticket In-Game.

acornbonnie · Answer

Was this ever resolved? I’ve submitted help tickets in-game and out 5 times and they always do nothing and close the ticket.

Forum Discussion

Cannot access items, no clothes or furniture

3 Replies

About The Sims Mobile

Recent Discussions

Comprei casa e não recebi

The Sims on mobile

Game idea for a new Sims Mobile

Need Help!

Game save data between IOS accounts?