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high5thai's avatar
high5thai
9 years ago

Can't download The Sims Mobile on Motorola Moto Maxx

Hello! I own a Motorola Moto Maxx, Android 6.0.1. I tried to download The Sims Mobile, but it says on Google Play that my device isn't compatible. I can't understand why, can someone help me please? ...
technical issues
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @high5thai,

Thanks for sharing with us all that information. Unfortunately, your device would need more RAM memory to be able to download the game, and that's the reason you are getting the message. This is a soft launch so this could change in the future, and I will make sure to let you know if that happens.

Sorry for the inconvenience! ☹️

-Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @high5thai,

I would recommend trying to download the game again in a few days 😉

-Mai

  • high5thai's avatar
    high5thai
    9 years ago

    Hi, thanks for your attention! Could you tell me which is the minimum RAM memory requisited today? My Moto Maxx's got 3GB RAM.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      9 years ago

      Hi @high5thai,

      When did you try to download the game? Today?

      -Mai

      • high5thai's avatar
        high5thai
        9 years ago

        Yes, I tried yesterday and then again today, still saying it's not compatible, look:

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