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high5thai's avatar
high5thai
9 years ago

Can't download The Sims Mobile on Motorola Moto Maxx

Hello! I own a Motorola Moto Maxx, Android 6.0.1. I tried to download The Sims Mobile, but it says on Google Play that my device isn't compatible. I can't understand why, can someone help me please? ...
technical issues
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @high5thai,

I would recommend trying to download the game again in a few days 😉

-Mai

high5thai's avatar
high5thai
9 years ago

Hi, thanks for your attention! Could you tell me which is the minimum RAM memory requisited today? My Moto Maxx's got 3GB RAM.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @high5thai,

    When did you try to download the game? Today?

    -Mai

    • high5thai's avatar
      high5thai
      9 years ago

      Yes, I tried yesterday and then again today, still saying it's not compatible, look:

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        9 years ago

        Hi again @high5thai,

        Could you try to download the app one more time through your phone today?

        If still not compatible, which country do you have set in your Google Play account?

        Thanks,

        -Mai

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