[Closed] Gameplay does not sync to cloud

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone X, iPad Pro 13”
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003471117616
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Play the same game on two or more devices. Make progress and then switch to the other device.
What do you expect to see? I would like to see a more consistent transition between devices.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

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I retired a Sim and created a new Sim; then, I started a job and a hobby with my new Sim.  I logged in on a difference device 20 minutes later and not only was the new Sim gone but the old Sim was no longer retired.  If this was just the loss of a few minutes ... no big deal ... but my old Sim lost her job and her hobby.  Basically started over from scratch and put me back about a week.  This doesn’t happen every time but it happens enough to be rather upsetting.