[Closed] Gameplay does not sync to cloud
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone 7 (11.0.3) ipad pro (10.3.2) OS Version iphone 7 (11.0.3) i...
Forum Discussion
I have been experiencing the same thing today. I was first playing the game on my Galaxy Tab S3, and I created my fourth Sim, done some career events, bought some items, and started a party. At first everything seemed OK, but when I logged in the game later on using another Android tablet, I realised that the game progression hadn't been saved properly. Two of my Sims were at their work places doing career events that had they had already finished before, and my fourth Sim that I created vanished. I have also lost some items, including a Standard Stove that one of my Sims gained from the cooking hobby. I don't know what to do from here. I really don't want to create another account and start a new game, because I have already invested time and some money into this game, even though I have not spent the much money on it.
Mamikins,
One thing that I do is bring both of my devices together and load the game on both.
For example: at the beginning of the day, I may start on my tablet, collect the login rewards, etc. Then I start the game on my phone to see if it picks up the saved status from the tablet.
This is very cumbersome, but usually helps ensure that my game status is saved between devices.
Obviously, there are some glaring pitfalls to this approach... for example, if I head out for the day without one of my devices.
Also, if you start the day by opening Sims Mobile on both devices at the same time, you may experience Groundhog Day where you can restart the day over and over!
I'm having a similar but more complicated issue. I play on my Huawei Android phone and my Samsung android tablet. My game is linked to some kind of gamer profile and facebook to use over both devices. My save file seems to have completely corrupted. I was at a stage of the game where I had the cot for the baby, just completed the mission to have the baby but when I loaded the game this morning I do not have the cot and the mission is still there telling me to go to the civic centre but the civic centre is now locked. I would have just kept playing if it had just set me back to an earlier save point but there's no way I can complete the mission when the buildings are still locked. I've tried updating my tablet's operating system and reinstalling the game but it only gave me the option to resume from the corrupted save or to continue on a brand new game.
EA_MaiEA Staff
Thanks everyone for your detailed reports!
@Rainbowspike28,
In your case, please, contact our advisers so they can try to help you with this. You can do so by following the steps in here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/m-p/6773411
Also, I would recommend taking a look to this thread: https://answers.ea.com/t5/Bug-Reports/Open-Building-got-locked-after-buying/td-p/6691647#M3287
Thanks,
-Mai
