Forum Discussion
I'm having a similar but more complicated issue. I play on my Huawei Android phone and my Samsung android tablet. My game is linked to some kind of gamer profile and facebook to use over both devices. My save file seems to have completely corrupted. I was at a stage of the game where I had the cot for the baby, just completed the mission to have the baby but when I loaded the game this morning I do not have the cot and the mission is still there telling me to go to the civic centre but the civic centre is now locked. I would have just kept playing if it had just set me back to an earlier save point but there's no way I can complete the mission when the buildings are still locked. I've tried updating my tablet's operating system and reinstalling the game but it only gave me the option to resume from the corrupted save or to continue on a brand new game.
@Rainbowspike28,
In your case, please, contact our advisers so they can try to help you with this. You can do so by following the steps in here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/m-p/6773411
Also, I would recommend taking a look to this thread: https://answers.ea.com/t5/Bug-Reports/Open-Building-got-locked-after-buying/td-p/6691647#M3287
Thanks,
-Mai