[Closed] Items gone missing in the game

I’m sorry; not sure where to post this query as I don’t know if it relates to a bug.

Yesterday evening, after purchasing the piano hobby pack, I promoted a sim’s daughter from child to playable adult. When I was customising her, I noticed a new outfit and hat (which is fab btw!) that could be customised in various colours. Today, the outfit and hat are no longer visible in the according style tabs, although my sim is still wearing them.


I don’t know whether these clothing items are associated with the piano hobby, inherited, bugged—or even premature? If the latter, Beatrix asks if she may please keep wearing it for bringing it to your attention. 🙏💐 ☺️

Is the outfit also not showing up in the 'Outfits' part of the menu?

@Phantomlover1717 Yes, thank you, that’s right. The clothing isn’t showing up under ‘outfits’’ and the hat under ‘hats’. 

I've wanting to use this hairtyle but I can't seem to find it anwhere, I tried looking for it in the relationship stories rewards but it's not there either. I see other players use it and I'm confused why I don't have it.

(Edit (Phantom): from what I understand this hairstyle was only for the soft launch: https://answers.ea.com/t5/Game-Information/TSMobile-Where-did-this-Hairstyle-come-from/m-p/6748280#M2611) 

@brief_candles & @aria1039 merged your posts in to a collection post in the bug forum.

@helpfulpotato28 Glad to know I’m not alone 💐 I was bummed too when they removed the outfit — with the new update my sim was no longer wearing it. I was hoping it would at least turn up with this ASOS event, but nowhere to be seen ☹️. Here’s hoping it makes a comeback 💐

I had a SIM I retired that completed the Cooking Hobby. The items that I had purchased are still available and the griddle cabinets are available but the Griddle Range and Hot Stuff Range (which I purchased and you can see in the attached picture) are no longer available unless a SIM reaches level 7 in the Cooking Hobby. Is that correct? Should we make sure we buy everything before we retire a SIM or is this a bug? It seems like once we unlock everything it is available for purchase as long as we reach the correct level and complete the story. Just checking... 🙂

I'm not sure @PaQuilter1 but I think the stars give an indication of how often you have to get to that level with a (different) Sim. You have the 2 stars unlocked, I don't. I have one Sim on level 4 and one fully did the hobby. 

Thank you, @Phantomlover1717, but I had the 3 star items unlocked with my retired 1st gen SIM. I'm even using the 3 star Hot Stuff Stove now. I just didn't have the $ to purchase the Griddle stove. It's the only hobby where I didn't purchase all the items in the collection and I'm not sure how it works. Also, I already purchased the Hot Stuff Stove and we are only allowed to buy 1 but it is also showing locked. So something doesn't seem right. That's why I was asking.