[Closed] Not able to help Sim in events/no action bubbles
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone xs
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003908302721
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? It just started happening a day or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters in different events, there are no action options. It just started happening or dairy or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters and different events, there are no action options. It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during.
What do you expect to see? It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during. They show pink around their name but no way to select any options.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Fix so I can finish event faster
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone xs
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003908302721
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? It just started happening a day or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters in different events, there are no action options. It just started happening or dairy or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters and different events, there are no action options. It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during.
What do you expect to see? It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during. They show pink around their name but no way to select any options.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Fix so I can finish event faster
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone xs
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003908302721
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? It just started happening a day or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters in different events, there are no action options. It just started happening or dairy or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters and different events, there are no action options. It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during.
What do you expect to see? It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during. They show pink around their name but no way to select any options.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Fix so I can finish event faster
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003908302721
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? It just started happening a day or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters in different events, there are no action options. It just started happening or dairy or so ago, so I can’t give you an exact percentage on how often it happens. When I send a Sim to do a task such as work a long shift at a career or do a Thanksgiving event, different characters and different events, there are no action options. It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during.
What do you expect to see? It shows they are in an event but I cannot progress it faster or choose what I want them to do and eventually the event or job will end but I cannot make it go faster or choose the tasks during. They show pink around their name but no way to select any options.
Connection Type
Please select your region North America
Country United States
Additional feedback Please fix so I can get events done faster!
Lots of you have this issue, where you can't start the Harvestfest events at home, restaurant or cafe:
https://answers.ea.com/t5/Bug-Reports/Open-Can-t-start-Harvestfest-restaurant-home-or-cafe-event/m-p/7173969#M9014
If you don't see the bubbles to help your Sim, I'm hoping this will be resolved when the event ends. Seeing it's related I'd suggest contacting EA for this bug as well.You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
