Forum Discussion

amandab140's avatar
amandab140
8 years ago
Solved

[Closed][Info needed] Not receiving Heirloom Chests

Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro OS Version 11.4 Player ID: (Find your Player ID in Sims Mo...
bug
  • SimGuruMaaike's avatar
    SimGuruMaaike
    8 years ago

    Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information 🙂

    SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302 (One Drive/Google Drive for example) 

    Thanks!

    Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation 🙂 

Anonymous's avatar
Anonymous
8 years ago

Same problem here! I also retired 3 sims and bought 2 of the heirloom chests after the new update. All three of my retiring sims had completed relationship stories and two had completed career stories. When I click on these sims in Previous Generations it says that none of them completed any life goals so they didn't give heirlooms! NO!  When I purchased the heirloom box It took my tickets, but didn't give me anything. The heirloom box bounced off the side of the screen like when you get a quest item, but the boxes aren't in my inventory (I checked everywhere), and I checked my heirloom list and nothing new was added. I checked my heirloom cases, storage, everywhere! Super unhappy that the tickets and Sim Retirements apparently went to waste. Lame.

Phantomlover1717's avatar
Phantomlover1717
Legend
8 years ago

It should bounce of screen, but after that a bigger screen should open up like this:

Did this happen at all? Could you have clicked it away?

  • amandab140's avatar
    amandab140
    8 years ago
    No, that screen did not appear. I saw it during the tutorial stage, but it didn’t appear for me when I went back to do it on my own.
  • Anonymous's avatar
    Anonymous
    8 years ago
    When I bought mine, the ones I bought just bounced off screen. I didn’t get the pop up and they didn’t appear in my collection.
    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      8 years ago

      I'll add this bug to the bug list. Could you all reply with your Player ID?

      How to find that you can find over here: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile

      Could you contact EA about this as well?

      You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
      This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

      Open the spoiler for pictures:

      Spoiler

      If this fails for some reason, or you can't access The Sims Mobile app. 

      You can contact EA through this link: https://help.ea.com/en/contact-us/

      If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

      You can also choose to contact an EA game advisor through social media:

      - Twitter: https://twitter.com/EAHelp
      - Facebook: https://www.facebook.com/EAHelpHub/

      • Anonymous's avatar
        Anonymous
        8 years ago

        My player ID is 1003107065837

        Can you please link to where you're reporting this in bugs?  I'm not very familiar with this forum. 

        THanks! 

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